store policy

Thank you for choosing Ching Chun for your ceramic needs! Below is our comprehensive policy covering shipping, returns, care instructions, FAQs, and more.

Shipping

• All shipments within Taiwan will be made via our preferred carrier from our studio located in Taiwan.
• Domestic shipping within Taiwan is NTD 120 per order.
• For international shipping, don't hesitate to contact us at hi@chingchun.tw to inquire about shipping costs.
• International customers are responsible for all customs and duty fees incurred during transit.
• Delivery times may vary, and we cannot guarantee delivery before specific dates, especially during busy seasons.

Packaging

• We pack and ship all items with recycled materials from our studio.
• We take extra care to ensure your handmade pottery arrives safely, but in the rare event of damage during transit, please get in touch with us within 7 days of delivery receipt.

Return & Exchange Policy

• We accept refunds within 7 days of delivery. Please contact us at hi@chingchun.tw to initiate the return process.
• Because our product is handmade and unique, We may not have another one to accept exchanges. However, we are committed to customer satisfaction. If you have any concerns with your order, please contact us.

Care Instructions

• We recommend handwashing your ceramics to preserve their glazes and avoid harsh chemicals from dishwashers. Please refer to our detailed care instructions for further guidance.

Handmade Unique Products

• All our products are handmade with care, and each piece is unique. Please note that individual characteristics may vary, adding to the charm and authenticity of your purchase.

FAQs

• Reservations: We do not accept reservations before shop updates or restocks to ensure fairness for all customers.
• Out of Stock Items: Items are considered sold only after payment is made online. We do not hold items in baskets.
• Combined Shipping: Orders to the same address will be combined, and excess delivery charges will be refunded.
• Custom Requests: Commission works are considered based on availability and studio schedule. Contact us for inquiries.
• Environmental Sustainability: We are committed to minimizing environmental impact through eco-friendly packaging and sustainable practices.

Thank you for your support and understanding. If you have any further questions or concerns, please contact us at hi@chingchun.tw.